Cancellation & Refund Policy
We aim to provide a smooth shopping experience with transparent cancellation and refund guidelines to ensure customer satisfaction and hassle-free support for every order.
Order Cancellation
Customers can cancel their order within 12 hours of placing it. Once the order is shipped, cancellation requests will not be accepted.
Refund Eligibility
Refunds are only applicable for damaged products, incorrect items delivered, or missing items in the package.
Non-Refundable Products
Opened, used, or tested perfume products are not eligible for refunds or returns due to hygiene and safety reasons.
Refund Process
Customers must report issues within 48 hours of delivery with clear photos or videos as proof. Approved refunds will be processed within 5–7 business days.
Replacement Policy
In eligible cases, customers may choose between a replacement product or a refund, depending on product availability and issue verification.